I upgraded & paid, but why are content & features still locked?

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    Conor McMenamin

    Here's an idea for you Brainscape, actually get your app to work properly rather than leave this lame FAQ up online. This basically says "we suck at our job, and it's your problem". FAIL.

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    Conor McMenamin

    PS you have had this issue online for TWO YEARS and not fixed it. Really? Did it not seem important to service your actual paying customers?

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    Courtney Hall

    Sorry you feel that way, Conor :( As I'm sure you understand we try as hard as we can to keep everything running as smooth as possible but sometimes there are hiccups when it comes to technology. We'd be happy to assist you with any trouble if you shoot us a message to support@brainscape.zendesk.com. Again, my apologies for any inconvenience this causes in your studies. Here to help! Courtney@Brainscape

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    Jarrad K

    Payment transferred for subscription and account still locked. Very substandard service for a steep subscription price. First experience has not been positive.

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    Courtney Hall

    Jarrad, Please send us an email to support@brainscape.zendesk.com include your Brainscape account email address and a copy of your receipt and we'll get your account unlocked ASAP! Courtney@Brainscape

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    Kevin Rounkles

    How fast is “ASAP” to unlock the features I paid for yet can’t use because of an issue two years old? Email already sent with the confirmation receipt.

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    Iolanda Carvalho

    Hey, I paid the app, but my acess is stil locked. Please, help me. What should I do?

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    Courtney Hall

    Hey Kevin, I believe my colleague Soledad was able to resolve your request already. But if you're still having trouble please send us a new message to support@brainscape.zendesk.com

    Iolanda, If you haven't yet please shoot us a message to support@brainscape.zendesk.com include your Brainscape account email address and a copy of your receipt and we'll be sure to get your account unlocked ASAP!

    -Courtney@Brainscape

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    Vanessa Lim

    Hello. Same concern here, I upgraded & paid, but content & features are still locked!

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    Courtney Hall

    Hey Vanessa, 

    Sorry to hear that you're having trouble accessing the Pro features after you paid. If you haven't yet please send us a message to support@brainscape.zendesk.com. Include your Brainscape account email address and a copy of your receipt. We'll be sure to get your account unlocked as quick as we can (typically within just a few hours of when we receive the email request).

    Here to help,

    Courtney@Brainscape

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    davisandrejoseph

    Hi,

    I have recently purchased brainscape pro and nothing is working. Everything remains locked and the app is telling me to buy the upgrade a second time. Please fix this problem. I already sent you the receipt as well as my email address to support@brainscape.com

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    davisandrejoseph

    The problem has been fixed. Thank you very much for the quick response as well as your professionalism.

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    Courtney Hall

    Sorry for any delay it caused in your studies, @davisandrejoseph. Glad to hear you're back studying! -- Courtney@Brainscape

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    Wafaa Rmaih

    Hi Courtney 

    i upgraded today 

    i sent you my receipt 

     

    kindly unlock the features

     

    regards

     

    Wafaa

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    Courtney Hall

    Hey @Wafaa Rmaih, 

    Looks like my colleague Cathy was able to get your account unlocked. So sorry for any inconvenience or delay this caused in your studies. If you have any additional questions or concerns please don't hesitate to reach back out! 

    Here to help,
    Courtney@Brainscape

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    NeedHelp89

    Same issue here. I submitted a request with proof of payment. Thank you.

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    NeedHelp89

    While annoying, I have to admit that I am impressed with the speed of which this was fixed—Near instantaneous. Thanks!

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    Courtney Hall

    @NeedHelp89, sorry for the trouble :( but glad we were able to get you back studying quickly! -- Courtney@Brainscape

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