I upgraded & paid, but why are content & features still locked?

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5 comments

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    Conor McMenamin

    Here's an idea for you Brainscape, actually get your app to work properly rather than leave this lame FAQ up online. This basically says "we suck at our job, and it's your problem". FAIL.

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    Conor McMenamin

    PS you have had this issue online for TWO YEARS and not fixed it. Really? Did it not seem important to service your actual paying customers?

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    Courtney Hall

    Sorry you feel that way, Conor :( As I'm sure you understand we try as hard as we can to keep everything running as smooth as possible but sometimes there are hiccups when it comes to technology. We'd be happy to assist you with any trouble if you shoot us a message to support@brainscape.zendesk.com. Again, my apologies for any inconvenience this causes in your studies. Here to help! Courtney@Brainscape

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    Jarrad K

    Payment transferred for subscription and account still locked. Very substandard service for a steep subscription price. First experience has not been positive.

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    Courtney Hall

    Jarrad, Please send us an email to support@brainscape.zendesk.com include your Brainscape account email address and a copy of your receipt and we'll get your account unlocked ASAP! Courtney@Brainscape

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