If you no longer need the services of Brainscape Pro, you can easily cancel your subscription so your credit card does not get billed again going forward. You will continue to enjoy the features of Brainscape Pro until the current paid billing period expires.
On the Web
If you originally purchased your subscription using the Brainscape website, then you can simply go to Manage Account (found by clicking the gear icon next to your avatar on the class dashboard)--> Subscriptions to see or modify your current plan. There is a "click to cancel" button if you would like to opt-out of Brainscape Pro going forward.
In the iOS or Android App
If you originally purchased your subscription inside the Brainscape mobile app, you should ideally cancel your subscription in the same place. Simply open the app, make sure you're logged into your account, and go to your Account Settings, where there is an option for "Brainscape Pro Subscription". On that page you can choose "Modify Subscription", and it will take you to the appropriate page in your Apple or Google settings where you can cancel your Brainscape plan.
In an iPhone/iPad, you can also just go to your main Settings app, choose iTunes & App Stores, tap your Apple ID, and then choose Subscriptions on the subsequent screen.
Regardless of your cancelation method, we're sad to see you go, and we hope you can make use of Brainscape Pro again in the future!
Note: Your subscription will automatically renew unless canceled at least 24-hours before the end of the current period.
Still have questions and can't find the answer be sure to check out our Community page and ask your question or suggest your features!
Comments
12 comments
Doesn’t work on iPhone - the Brainscape app is not in my Subscriptions and there don’t seem to be any other ways to cancel.
Hey Danny,
I believe my colleague Joysa has helped you with this situation via our email support@brainscape.zendesk.com. Looks like your purchase was made via our website originally so the cancelation could only be made on the web, not in the app. Sorry for any confusion! We do hope you'll come back and resubscribe should your study needs change.
Best,
Courtney@Brainscape
Hi...
Hi Rakeshdave222, Did you have any questions we can assist with? Please don't hesitate to send them our way via support@brainscape.zendesk.com Thanks! Courtney@Brainscape
Hello, I made the purchase online and I did not realize it is USD I thought it is CAD. I just activated my account about an hour ago. Can I ask for a refund and cancel the subscribe, please?
Thank you
Hi @Xinze Li,
I believe my colleague, Joysa, has already resolved this for you. But if you have any additional questions or concerns please don't hesitate to reach out to us at support@brainscape.zendesk.com.
Here to help,
Courtney@Brainscape
Please cancel my account
Hey @amanda cruz,
Looks like my colleague Soledad was able to resolve this issue for you already but please let us know if you have any additional questions or concerns. Hopefully, you'll come back and study with us in the future should your study needs change.
Courtney@Brainscape
I was not able to cancel my membership, if you can cancel it for me that will be great :)
Hi 金晨
It looks like my colleague Soledad was able to resolve this for you but if you still have any questions or concerns please send us a quick message to support@brainscape.zendesk.com
Happy studying,
Courtney@Brainscape
Please cancel my subscription
Hey Shannon,
Please send us a message to support@brainscape.zendesk.com if you haven't already include your Brainscape account email address so that we can get this straightened out ASAP!
Courtney@Brainscape
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