While we expect that most of the time the billing process is seamless, there are occasions when errors happen with our third party billing partner and we are happy to help you resolve any problems you encounter to the best of our ability.
Guidelines for refunds:
1 - Proof of purchase is requested.
2 - Refunds can be made for purchases within a 90 day period and are subject to approval.
3 - If you purchased a Pro subscription through one of our partners, Apple or Google, please contact them directly. All refunds for purchases made in the iOS app store need to be refunded there; however Android/Google Play purchases can be refunded 48 hours after purchase directly with them, otherwise after the 48 hours you may work with Brainscape for any Android / Google Play purchases.
4 - Complete this form with all pertinent information in order to expedite the refund process. Our team will be in touch once they receive this form.
Our support team is more than happy to help if you feel you have been charged in error or having a billing issue, just contact them at email@example.com.