How can I get a refund?

While we expect that most of the time the billing process is seamless, there are occasions when errors happen with our third party billing partner and we are happy to help you resolve any problems you encounter to the best of our ability.

Guidelines for refunds:

1 - Proof of purchase is requested.

2 - Refunds can be made for purchases within a 90 day period and are subject to approval.

3 - If you purchased a Pro subscription through one of our partners, Apple or Google, please contact them directly.  All refunds for purchases made in the iOS app store need to be refunded there; however Android/Google Play purchases can be refunded 48 hours after purchase directly with them, otherwise after the 48 hours you may work with Brainscape for any Android / Google Play purchases.

4 - Complete this form with all pertinent information in order to expedite the refund process.  Our team will be in touch once they receive this form.

If you are looking to cancel Pro and any future billing cycles feel free to read this article for more information.  If your questions are more around why a payment has failed, this may be helpful.

Our support team is more than happy to help if you feel you have been charged in error or having a billing issue, just contact them at [e-mail].

If you'd love to vote for a new Brainscape feature, see what others are requesting, or get a sneak peek at features in our pipeline, please check out Brainscape User Feature Requests Forum!  Please choose to Sign in with Brainscape (if you are commenting/requesting a new feature) so any feedback is tied to your account.  Or you can even access the tool from our web/mobile menus which won't require you to login separately. 

(Hint:  to save time, search first to see if your desired feature is already in the list so you can just vote/comment.)

And for more FREE study advice don't forget to check out the Brainscape Academy.