If you are studying audio flashcards and can't hear the sound being played, you can try the following potential solutions:
- Make sure the sound actually has an audio file. You can tell if a flashcard is supposed to have an audio file by looking to see if a Play icon shows up on the respective Question or Answer. If there is no Play icon, then the flashcard's creator did not upload a sound for that particular Card.
- Make sure your device is not muted. Some iPhones and Android devices have a "Mute" switch on the side of the device. Make sure the Mute option is turned off. If you're on the website, make sure your volume is turned up and that you're able to hear audio in other apps, such as music.
- Plug in your headphones. Sometimes an audio file might be particularly quiet, and you can only hear it with headphones so you can block out ambient noise.
- Turn on "keyboard clicks". For some reason, a few users have reported that enabling their phone's "keyboard clicks" setting (in your device's Settings app) magically makes Brainscape's broken sounds work. Our engineering team has not been able to replicate this weird scenario on our end, but who knows, it might work for you.
Still having trouble? Please tell us in the Comments below, or contact us for any additional help.