Why has my payment failed?

If your credit or debit card payment fails, check that you’ve entered all of these details correctly:

• Your personal details, such as your name, and card details (number/expiration date). These details need to correspond with the details your card issuer or bank has on file.  

• Your Card Verification Code.

If the above is correct but your order is refused or declined, it's likely that the payment was rejected by the payment provider, not by Brainscape. This may be because:

• There are insufficient funds on your card or in your bank account.

• Your card has expired. 

• You’re purchasing from, or using a card issued in, a restricted country.

• You’re using an anonymous proxy to access the internet.

Please contact your payment provider for more information about why the payment was rejected. 

Still have questions and can't find the answer?  Be sure to email our Tech Support Team ([e-mail]). 

If you'd love to vote for a new Brainscape feature, see what others are requesting, or get a sneak peek at features in our pipeline, please check out Brainscape User Feature Requests Forum!  Please choose to Sign in with Brainscape (if you are commenting/requesting a new feature) so any feedback is tied to your account.  Or you can even access the tool from our web/mobile menus which won't require you to login separately. 

(Hint:  to save time, search first to see if your desired feature is already in the list so you can just vote/comment.)

And for more FREE study advice don't forget to check out the Brainscape Academy.