FAQs about Access Codes

OVERVIEW

Access codes are used to provide learners with access to private or premium content.  These can be used by schools or companies to share with their students, or many of our reseller or content partners share their premium or private content with their customers or audience in this way.  

Our team provides you these access codes (discounted Pro access in bulk) via one of our license models.

If you are a school, company or reseller looking to purchase access codes or learn more about a Brainscape license, read here.

If you have received or purchased an access code and have any questions, you should always go directly to the organization or individual who provided you with the code.

THE BASICS OF ACCESS CODES

• Currently, access codes do NOT auto-renew.  If you need to continue to study the premium or private content, you will need to go to your instructor or whomever you purchased to get a new code.
• Codes are only valid for a set duration of time (one month, three months, six months, 12 months, 24, months, or lifetime), and this information should be given to you by the person who provided the code. The clock starts ticking from the date of redemption.
• Codes can only be redeemed once.  Make sure you log into Brainscape with the email/password used when you redeemed the code.
• Refunds of access codes can NOT be given by Brainscape.  Our Customer Support desk is not authorized to provide a refund, the refund needs to come from the organization you purchased the code from.  
• If you have any issues using Brainscape (not related to the class you are studying or the redemption process), you can contact [e-mail]
• Our team has several convenient ways we can provide access to your team, include an SSO model.

If you have any other questions about the material you are studying or the access code, please contact your Sales or Account Manager for support.  

Thank you and happy studying!