How do I fix issues syncing my app with the website?

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes.  Also, our team has been hard at work at improving this experience and now you will see automatic updates of classes that you have previously downloaded to your device when they are updated on the website.

But sometimes sync troubles happen, although this should be rare. You might want to try tapping the Sync icon in the top corner of the main My Classes screen in your Brainscape app.

If that still doesn't work, then please try one or more of the following:

• Touch the settings menu, and choose Sync Account
• Perform a "hard" close of the app (Double tap the home button and swipe up to fully close)
• Log out and log back into your account
• Uninstall and reinstall the app
• Turn your device off and back on

Keep in mind that you can also download a full class, or just the specific decks you'd like to study on your mobile app.  

Download a class:

From your dashboard view, click the download icon on the class icon to download all decks.

Download a deck:

From your dashboard, click on the class you'd like to study and then click the download button to the left of the deck you want to study.

Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app.  You don’t want to miss the exciting updates!

Still have questions and can't find the answer?  Be sure to email our Tech Support Team ([e-mail]). 

If you'd love to vote for a new Brainscape feature, see what others are requesting, or get a sneak peek at features in our pipeline, please check out Brainscape User Feature Requests Forum!  Please choose to Sign in with Brainscape (if you are commenting/requesting a new feature) so any feedback is tied to your account.  Or you can even access the tool from our web/mobile menus which won't require you to login separately. 

(Hint:  to save time, search first to see if your desired feature is already in the list so you can just vote/comment.)

And for more FREE study advice don't forget to check out the Brainscape Academy.