How do I fix issues syncing my app with the website?

OVERVIEW

Your flashcards in the Brainscape mobile app(s) should sync automatically each time you log in fresh after not using for several hours. Your study progress should also sync every few minutes.  Also, our team has been hard at work at improving this experience and now you will see automatic updates of classes that you have previously downloaded to your device when they are updated on the website.

But sometimes sync troubles happen, although this should be rare. You might want to try tapping the Sync Account option under the ellipses menu at the top right corner of the main My Classes screen in your Brainscape app.

OTHER THINGS TO TRY:

If that still doesn't work, then please try one or more of the following:

• From the Dasbhoard/Class/Deck screen, pull down to sync
• From the Dashboard Menu go to Account and then Fix Data Issues
• Perform a "hard" close of the app (Double tap the home button and swipe up to fully close)
• Log out and log back into your account
• Uninstall and reinstall the app
• Turn your device off and back on

Keep in mind that you can also download a full class, or just the specific decks you'd like to study on your mobile app.  

Download a class:

From your dashboard view, click the download icon on the class icon to download all decks.

Download a deck:

From your dashboard, click on the class you'd like to study and then click the download button to the left of the deck you want to study.

Also, make sure you’ve gone out to the App Store and have updated your version of the mobile app.  You don’t want to miss the exciting updates!

NEED MORE HELP?

If you would like to learn more about the metrics screen in mobile, this article will provide you with an overview of the cool 'Your Metrics' screen.

Still have questions and can't find the answer?  Be sure to email our Customer Support Team ([e-mail]).