Account & General Support

Using Brainscape for Free

• Brainscape's Mission to Educate the World for Free
• How much does Brainscape cost? What can I do for free?
• Do I have to pay to use Brainscape? What is Brainscape Pro?

Billing Issues

• How can I get a refund?
• Why has my payment failed?
• How do I cancel my Pro subscription and any future billings?
• I upgraded & paid, but why are content & features still locked?
• How do I delete my account?

Account Troubleshooting

• Where can I find details about mobile updates?
• Why aren't my cards saving?
• How can I contact Brainscape?
• I can't log in. It won't recognize my password
• Can I retrieve Decks that I deleted?
• How do I fix issues syncing my app with the website?

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